Why Telcel, WHY??

I have often heard many people complain about their telephone, cable, and anything else company in Mexico. Well.... I now have to chime in on my nightmare with Telcel. So let's read about a little game called "How long will it take to get Lauren her phone"? Any guesses???

Okay, so 2 full weeks ago I walked into Telcel with my Suegro and Esposo to get me a nice little Blackberry. We wait in a line at Gran Plaza Cancun for 1 1/2 hours, and we finally get some help. Nice guy tells me "Oh we have the perfect promotion for you, $400MXN/month and you get a great plan and free Blackberry". GREAT - sign me up! This process takes almost 30 minutes more. Why? I don't know, but heck this is Mexico and I know everything takes a little longer... DONE. Guy tells me to come back tomorrow as they don't have the phone, and it will take a day to set up. Okay that I can live with....

Next day... we go into Telcel and wait in line again. Only about 30 minutes this time, and we are told NO, it's not ready yet. Come back tomorrow. On a Sunday we ask? Ohhh yes as we will have the phone by the end of today, so tomorrow you just need to come and get it.

Okay, 3rd day. We are told it's not ready again, and that since tomorrow is a holiday it will be ready on Tuesday.

Tuesday we get a suprising phone call from a nice lady from TelHELL. Lady tells husband that there was a mistake and that I can't get my phone. Husband asks why? Lady explains - it's a student plan, and clearly your wife is not a student. Husband asks why guy sold us this plan then? Lady responds...."We can't expect all of our staff to know all of our products". WHAT!!! Ohh, no, you are right because what would be the good in that? They are only SELLING it and all....So we tell lady we don't want it then. The End. Right? Wrong.

A week later, yesterday, we get a call from Telcel. Oh it was our mistake and since your phone is ready we will honor the plan. Are you kidding me? Am I back in Canada!!??!! So we thank her, thank her, thank her. Lady gives us a confirmation #, and tells us to go and pick up the phone. We go to Telcel last night around 6:30, wait in a line...again. Lady at counter asks why we're there, we explain to pick up a NEW phone. Lady takes 5 minutes with our information then comes back to tell us "sorry, no new phone pickups after 6". Are you kidding me? You didn't know this 5 minutes ago when we told you that's exactly why we are here?

Okay, so that brings us to today. My suegro goes to pick up my phone on his way home from the office. He comes home - NO phone. We ask why? SORRY because you are not a student we can not give you that plan. WHAT THE FUCK!!!??!!!

Okay, sorry guys I usually keep the swearing to myself, but SERIOUSLY????? So, 2 weeks and no phone, and no plan.

Thanks a lot Telhell.